Privacy
This privacy notice tells you how Isla and Fraser Ltd collects and uses your personal data through your use of this website, including any data you may provide when you register with us, sign up to our VIP Club newsletter or purchase a product or service.
This website is not intended for children and we do not knowingly collect data relating to children.
Controller
Isla and Fraser Ltd (company number 11836133) is the controller and responsible for your personal information (referred to as "we", "us" or "our" in this privacy policy).
Contact details
Post
Isla and Fraser Ltd, St Mary's Court, Amersham, Buckinghamshire, HP7 0UT
enquiries@islaandfraser.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
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Names and contact details
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Addresses (including delivery and billing addresses)
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Purchase or account history
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Payment details (including partial payment card numbers)
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Account information
We collect or use the following information for the operation of customer accounts and guarantees:
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Names and contact details
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Addresses
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Purchase history
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Account information, including registration details
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Information used for security purposes
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Information relating to compliments or complaints
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Marketing preferences
We collect or use the following information for service updates or marketing purposes:
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Names and contact details
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Addresses
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Marketing preferences
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Location data
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Purchase or viewing history
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IP addresses
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Website and app user journey information
We collect or use the following information to comply with legal requirements:
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Name
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Contact information
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Financial transaction information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
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Contract
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Legitimate interest
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To recover debts due to us.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
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Contract
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Legal obligation
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Legitimate interest
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To keep our records updated and manage our relationship with you.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
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Contract
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Legitimate interest
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To carry out direct marketing, develop our products and services and grow our business.
Our lawful bases for collecting or using personal information for legal requirements are:
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Legal obligation
Opting out of marketing
You can ask us to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you, or by contacting us at enquiries@islaandfraser.com.
If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes, for example relating to order confirmations.
Behavioural advertising
We use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
We may use retargeting pixels from the following third party platforms.
Meta (Facebook and Instagram)
Bing
TikTok
These pixels allow us to collect information about your browsing behaviour on our website and deliver targeted advertisements for our services and goods when you visit a third party platform.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/howdoes-it-work.
You can opt out of or reduce targeted advertising by using the links below:
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Instagram: https://help.instagram.com/2885653514995517
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Bing: https://account.microsoft.com/privacy/ad-settings/
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Pinterest: https://help.pinterest.com/en-gb/article/personalization-and-data
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser.
Where we get personal information from
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People directly
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Third parties
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Analytics providers such as Google.
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Providers of technical, payment and delivery services.
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Cookies, server logs and other similar technologies. Please see our cookie policy below for further details.
How long we keep information
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We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
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To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
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In some circumstances you can ask us to delete your data: see Your data protection rights below for further information.
Who we share information with
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Professional or legal advisors
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Organisations we are legally obliged to share personal information with
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Providers of payment processing services, including Apple Pay, Google Pay, Klarna and PayPal
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Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
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Other relevant third parties:
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Shopify – to power our online store and to enable customers to sign up to our VIP Club newsletter. Shopify’s privacy policy can be viewed here.
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Swap – to process returns. Swap’s privacy policy can be viewed here.
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Growave – to allow customers to submit reviews and set up wishlists. Growave’s Privacy policy can be viewed here.
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Google - to track your interaction with our website. Google’s privacy policy can be viewed here. You can also opt-out of Google Analytics here.
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The Little Worne Store - if you order a personalised blanket then the product details, shipping details, and contact details from your order will be shared with The Little Worne Store to allow her to make the bespoke item and dispatch it to the correct address.
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Cookie Policy
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
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Strictly necessary cookies. These are cookies that are required for the operation of our website. These essential cookies are always enabled because our website won’t work properly without them. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. You can switch off these cookies in your browser settings but you may then not be able to access all or parts of our website.
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Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
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Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
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Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.
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Persistent cookies. Any of the above types of cookie may be a persistent cookie. A persistent cookie is one which remains on your computer or device for a predetermined period and is activated each time you visit our website.
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Session cookies. Any of the above types of cookie may be a session cookie. A session cookie is one which is temporary and only remains on your computer or device from the point at which you visit our website until you close your browser. Session cookies are deleted when you close your browser.
Third party cookies
Please note that the following third parties may also use cookies, over which we have no control.
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Shopify
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PayPal
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Apple Pay
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Klarna
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Stripe
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Meta (Facebook and Instagram)
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Pinterest
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TikTok
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Google
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YouTube
These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third party cookies are likely to be analytical cookies or performance cookies or targeting cookies.
Choices about cookies
Before cookies are placed on your computer or device, you will be shown a banner requesting your consent to set those cookies. You may, if you wish, deny consent to the placing of cookies unless those cookies are strictly necessary; however certain features of our website may not function fully or as intended.
You can also choose to enable or disable cookies in your internet browser. By default, most browsers accept cookies but this can be changed. For further details, please consult the help menu in your browser or the documentation that came with your device.
To deactivate the use of third party advertising cookies, you may visit the relevant consumer page to manage the use of these types of cookies.
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
If you have any questions or concerns about our use of cookies, please send us an email at enquiries@islaandfraser.com.
Last updated
25th November 2025